Telecom complaints are up 73% and Bell was the subject of over 33% of them (source: https://www.itbusiness.ca/news/telecom-related-complaints-went-up-73-last-year-and-bell-received-one-third-of-them/100900)
I have noticed a pattern so I’ve given special attention to Bell over the past 2 months. During this time I have personally spoken to many people with complaints against Bell Mobility regarding incorrect billing. They all say Bell tried billing them incorrectly but when they complained, either directly or through CCTS (Commission for Complaints Telecom-Television Services), the incorrect billing was eventually withdrawn. Bell may try to give the impression they simply made a mistake but, due to the disproportionate number of complaints against the company, it may be considered evidence of violations on Canadians who aren’t fully aware of the wireless code and therefore pay despite no liability.
Bell Mobility and its affiliates combined reportedly have 9.008 million subscribers as of the end of Q3 2017, making them Canada’s second largest wireless carrier.
Here are some rough numbers. Suppose one in twenty Bell Mobility customers are incorrectly billed each year and suppose one in a hundred of those pay anyway. This would result in over 18,000 Bell Mobility customers getting ripped off each year. HOW DO YOU FEEL ABOUT THIS? Again, Bell is Canada’s second largest wireless carrier. Do you believe they are innocently making an honest mistake? Does that excuse them?
At the time of drafting this blog, shares of BCE Inc. are reportedly trading for $53.89. Is fending off complaints this how the company uses their investors resources?