Bell Mobility – One third of Telecom Complaints

Telecom complaints are up 73% and Bell was the subject of over 33% of them (source:


I have noticed a pattern so I’ve given special attention to Bell over the past 2 months. During this time I have personally spoken to many people with complaints against Bell Mobility regarding incorrect billing. They all say Bell tried billing them incorrectly but when they complained, either directly or through CCTS (Commission for Complaints Telecom-Television Services), the incorrect billing was eventually withdrawn. Bell may try to give the impression they simply made a mistake but, due to the disproportionate number of complaints against the company, it may be considered evidence of violations on Canadians who aren’t fully aware of the wireless code and therefore pay despite no liability.

Bell Mobility and its affiliates combined reportedly have 9.008 million subscribers as of the end of Q3 2017, making them Canada’s second largest wireless carrier.

Here are some rough numbers. Suppose one in twenty Bell Mobility customers are incorrectly billed each year and suppose one in a hundred of those pay anyway. This would result in over 18,000 Bell Mobility customers getting ripped off each year. HOW DO YOU FEEL ABOUT THIS? Again, Bell is Canada’s second largest wireless carrier. Do you believe they are innocently making an honest mistake? Does that excuse them?

At the time of drafting this blog, shares of BCE Inc. are reportedly trading for $53.89. Is fending off complaints this how the company uses their investors resources?


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14 Replies to “Bell Mobility – One third of Telecom Complaints”

  1. They count on their customers not paying attention. That’s disgusting. Way to award loyalty Bell. If it were a mistake, how about making it right?

  2. Bell intentially billing customers extra is wrong in so many ways . I have had family members that were a victim of this . The public need to come together and put a stop to this now !

  3. In my business, I see disputes from my clients regularly with Bell. Incorrect billing is not a business plan. Obscuring incorrect billing will ALWAYS come back and bite.

  4. Personally I have not have the experience with Bell. But I do know of a few family and friends that told me stories how they had to deal with them being missbilled. Totally wrong if they want loyal customers.

  5. This isn’t the first time something like this has happened and it certainly won’t be the last. Thank you for all that you do to help protect and inform consumers!

    1. Go Public (CBC) has received over 100 similar complaints from customers who say Bell sales agents promised them a guaranteed monthly price only to attempt an unauthorized increase

    Today a manger at the CCTS told me they just hired 12 new investigators who specialize in handling escalated complaints to the CCTS which are not resolved at the first level. No wonder with a 73% increase in complaints compared to last year and Bell being the subject of over 1/3 of those complaints (source:

    It sounds like tax payers are funding a million dollars in new salaries based largely on Bell’s abusive policies.

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